When you book a private hire vehicle in the UK, the driver, vehicle, and operator must all be licensed. But what does that actually mean, and why should you care?
The Three Licences
1. Private Hire Driver Licence (Badge)
Every private hire driver must hold a licence issued by a local council. To get one, they must pass an enhanced DBS (Disclosure and Barring Service) check, a medical examination, a knowledge test (covering local routes and regulations), and meet a "fit and proper" person assessment. The licence is typically renewed every 3 years with fresh DBS and medical checks.
2. Private Hire Vehicle Licence (Plate)
The vehicle itself must be licensed. This means it passes a more rigorous inspection than a standard MOT, covering everything from tyre tread depth to interior cleanliness. Licensed vehicles display a plate (usually on the rear bumper) and an internal licence card visible to passengers.
3. Private Hire Operator Licence
The company taking your booking must hold an operator licence. This means they maintain proper records of all bookings, ensure drivers and vehicles are compliant, and can be held accountable if something goes wrong. Good To Go Travel holds a valid operator licence and maintains full compliance records for every driver and vehicle on our platform.
Why It Matters
- Safety: Licensed drivers have undergone criminal record checks and medical assessments.
- Insurance: Licensed vehicles carry hire and reward insurance, which covers passengers. Your friend's car insurance won't cover you if they're driving you for money.
- Accountability: If something goes wrong, there's a clear chain of responsibility. Unlicensed operators have no oversight.
- Standards: Councils can revoke licences for poor conduct, accidents, or complaints.
How to Check
Ask your driver to show their badge — it should include their photo, name, and licence number. Check the vehicle has a plate displayed. And make sure the operator is listed on the relevant council's website. If any of these are missing, don't get in the car.
Unlicensed Drivers: The Risks
Using an unlicensed driver (sometimes advertised on social media or community groups) puts you at serious risk. There's no insurance, no DBS check, no vehicle inspection, and no one to complain to. It's also illegal — both for the driver and potentially for the passenger.